Business
Telecom regulator sets penalties up to twenty lakh rupees per circle for grievance handling failures
Originally reported by ET Industry as: Telcos to face up to Rs 20 lakh fine per quarter per circle for complaint redressal lapses
2 Nov 2026, 10:16 pm IST · Xecute.finance News Desk
The crisp read
The Telecom Regulatory Authority of India has established new mandates for telecom and internet service providers to improve consumer grievance handling. Providers will face penalties up to Rs 20 lakh per circle if they fail to resolve customer issues promptly. Additionally, complaint centres must operate around the clock with human agents, and consumers now have a reduced window of 15 days to appeal resolutions.
Xecute Impact Breakdown
For CAs
- Compliance officers and legal advisors must audit customer service infrastructure to ensure round-the-clock human support and faster resolution workflows.
- Track upcoming regulatory notifications from the Telecom Regulatory Authority of India regarding enforcement dates and circle-wise compliance metrics.
For businesses
- Telecom service providers will face penalties up to Rs 20 lakh per quarter per circle if they fail to resolve consumer complaints quickly.
- Complaint centres must operate 24 hours with human representatives available for assistance, replacing automated-only workflows.
- Strict adherence to these grievance handling mandates is essential to avoid severe financial penalties.
Deep dive - the full story
These providers will face penalties up to Rs 20 lakh per circle if they fail to resolve consumer complaints quickly. The updated regulatory framework mandates that complaint centres operate 24 hours with human representatives available for assistance, replacing automated-only workflows.
Compliance officers and legal advisors must audit customer service infrastructure to ensure round-the-clock human support and faster resolution workflows. Track upcoming regulatory notifications from the Telecom Regulatory Authority of India regarding enforcement dates and circle-wise compliance metrics.
Bottom line: strict adherence to these grievance handling mandates is essential to avoid severe financial penalties.
Source: economictimes.indiatimes.com
This is news/educational content, not investment advice. Xecute.finance is not SEBI-registered. Consult a qualified professional before acting.
Reading the static edition.
The live app adds Ask Xecute, deadline trackers, the daily quiz and one-tap deep dives.
Open this story in the Xecute app →Xecute.finance · India's one-stop finance platform · Founded & built by Kanishk Singh Sikarwar